By accessing and using our confectionery café website, you acknowledge that you have read, understood, and agree to be bound by these Terms and Conditions. These terms constitute a legally binding agreement between you and our establishment. If you do not agree with any part of these terms, you must discontinue use of our services immediately.
Users are required to provide accurate and truthful information when placing orders or creating accounts. You must be at least 18 years of age or have parental consent to use our services. Users are prohibited from:
Users are responsible for maintaining the confidentiality of their account credentials and for all activities that occur under their account.
Our confectionery services are subject to availability and seasonal variations. We reserve the right to modify our menu, pricing, and service offerings without prior notice. Custom cake orders require advance notice and are subject to our production capacity and ingredient availability.
Delivery services are limited to designated areas and may be subject to weather conditions, traffic, and other unforeseen circumstances. We cannot guarantee specific delivery times, though we strive to meet estimated timeframes. Order modifications or cancellations must be requested within specified timeframes as outlined in our ordering process.
All content on our website, including but not limited to text, images, logos, recipes, design elements, and proprietary cake designs, are protected by copyright, trademark, and other intellectual property laws. Our original cake designs and recipes are considered trade secrets and proprietary information.
Users may not reproduce, distribute, modify, or create derivative works from any content without explicit written permission. Photography of our products for personal use is permitted, but commercial use of such images is strictly prohibited. Any unauthorized use of our intellectual property may result in legal action.
We are not liable for any indirect, incidental, special, or consequential damages arising from the use of our services. Our total liability for any claim shall not exceed the amount paid for the specific product or service in question.
While we maintain high food safety standards, we cannot guarantee that our products are suitable for individuals with severe allergies or dietary restrictions. Customers with allergies must inform us of their requirements, and we will make reasonable efforts to accommodate such needs, but cannot guarantee complete allergen-free environments.
We are committed to providing high-quality confectionery products. If you are dissatisfied with your order due to quality issues, please contact us within 24 hours of receipt. We will investigate all complaints and provide appropriate remedies, which may include replacement, refund, or store credit at our discretion.
Perishable items cannot be returned once delivered, except in cases of demonstrable quality defects. Custom orders are non-refundable unless the error was on our part in fulfilling the specifications.
We collect and process personal information in accordance with applicable privacy laws. Customer information is used solely for order processing, delivery, and improving our services. We do not sell or share personal information with third parties except as necessary for service delivery or as required by law.
Any disputes arising from these terms or our services shall first be addressed through good faith negotiations. If resolution cannot be achieved, disputes will be resolved through binding arbitration in accordance with applicable arbitration rules. The prevailing party in any legal proceeding shall be entitled to recover reasonable attorney fees and costs.
These terms are governed by local jurisdiction laws, and any legal proceedings must be conducted in the appropriate local courts.
We reserve the right to modify these Terms and Conditions at any time. Changes will be effective immediately upon posting on our website. Continued use of our services after modifications constitutes acceptance of the revised terms. We may terminate or suspend access to our services at our discretion for violations of these terms.
These Terms and Conditions are effective immediately and will remain in effect until modified or terminated.